New York & Boston – August 5, 2025 – American Express and Toast announce a multi-year collaboration to deliver more personalized, connected hospitality experiences by integrating capabilities across Resy, Tock, and the Toast platform.
Advancing Connected, Guest-Centric Service
With tighter margins and leaner teams across the industry, the partnership focuses on tools that make every guest interaction more intelligent and efficient. Toast’s Digital Chits and service workflows are expected to surface key guest preferences from Resy and Tock directly on Toast Go® handhelds and POS stations, helping front-of-house teams deliver elevated, consistent hospitality.
Executive Commentary
“Restaurants today deliver exceptional experiences with leaner teams and tighter margins, making intelligent, connected tools more essential than ever,” said Pablo Rivero, SVP of American Express Global Dining and CEO of Resy and Tock.
“By bringing together two leading companies around a shared vision for enhancing the dining experience… Toast will look to provide our expansive network and innovative technology, empowering restaurants to reach diners and drive guest demand… enabling more personalized service, leading to more memorable – and repeat – visits,” said Aman Narang, CEO and Co‑Founder of Toast.
“Our Card Members spent over $87 billion on dining in the U.S. alone in 2024. This partnership is a natural evolution of our investment in this growing category… Toast will seamlessly complement American Express’ premium dining experiences and world-class dining network to help usher in a new era of dining,” said Alex Drummond, EVP and GM of American Express Membership Portfolio Services.
The initial wave of integrated features is expected to begin rolling out in 2026, including early-release capabilities available through the Toast Test Kitchen.
About American Express
American Express is a global payments and premium lifestyle brand known for delivering differentiated products, services, and experiences. Founded in 1850 and headquartered in New York, the company supports millions of consumers and businesses worldwide through innovation and trusted financial solutions.
About Toast
Toast is a cloud-based platform purpose-built for the restaurant industry. It offers an all‑in‑one suite of tools—including POS, payments, digital ordering, marketing, loyalty, and team management—to help restaurants streamline operations and delight guests.
